Privacy Policy

Welcome to TippyTrip. This Privacy Policy explains how TippyTrip collects, uses, stores, processes, shares, transfers, and protects personal information, business information, traveller information, booking information, payment-related information, and other data collected through the TippyTrip website, mobile application, corporate travel platform, travel booking services, expense management tools, approval workflows, customer support services, and all other services offered under the name TippyTrip.

By accessing, registering on, booking through, approving travel through, submitting expenses through, inviting employees to, communicating through, or otherwise using TippyTrip, you agree to the collection, use, processing, storage, sharing, and protection of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the TippyTrip platform.

This Privacy Policy applies to all users of TippyTrip, including corporate clients, company administrators, employees, travellers, approvers, finance users, guest travellers, support users, and any other person who accesses or uses the platform. It applies to information collected through the TippyTrip website, mobile application, booking dashboard, travel request forms, expense forms, corporate account setup forms, payment pages, customer support channels, email communications, telephone calls, WhatsApp communications, SMS, notifications, and other online or offline interactions with TippyTrip.

This Privacy Policy does not apply to third-party travel service providers such as airlines, hotels, cab operators, bus operators, railway service providers, insurance providers, visa agencies, payment gateways, banks, or other independent service providers. Such third parties may collect and process information according to their own privacy policies, terms, and legal obligations.

TippyTrip is a corporate travel and travel management platform designed to help businesses manage official travel bookings, employee travel requests, approvals, travel expenses, invoices, reporting, and related support services. Because TippyTrip facilitates travel arrangements, certain information must be collected and shared with relevant travel service providers in order to complete bookings and provide travel-related services.

For example, traveller names, contact details, identification details, booking preferences, travel dates, destination information, passport details, visa details, and payment information may be required for confirming flights, hotels, cabs, buses, trains, insurance, visa services, or other travel services. Users understand that such information sharing is necessary for the operation of the platform and completion of bookings.

TippyTrip may collect personal information, business information, corporate account information, traveller information, booking information, expense information, payment-related information, communication information, technical information, and usage information. This may include:

• Name, mobile number, email address, company name, employee ID, department, and designation.
• Office location, billing address, and GST details.
• Travel dates, destination, itinerary details, and booking history.
• Approval status, expense claims, invoices, and receipts.
• Identity document details, passport information, and visa information.
• Any other information provided while using the platform.

The type of information collected may depend on the service being used. A corporate administrator may provide company and billing information, an employee may provide travel request details, a traveller may provide identity and itinerary information, and a finance user may provide or access payment, invoice, reimbursement, and expense data.

When a company registers on TippyTrip, we may collect corporate information such as company name, registered address, billing address, GSTIN, authorized contact person details, business email address, phone number, department details, employee lists, cost centres, billing preferences, payment terms, credit details, and travel policy settings. This information is used to create and manage the corporate account, configure travel policies, process invoices, enable employee access, and provide corporate travel services.

The corporate client is responsible for ensuring that all company information provided to TippyTrip is accurate, complete, lawful, and updated. If company details, billing information, GST details, authorized users, or payment information change, the corporate client should update such information or inform TippyTrip within a reasonable time.

TippyTrip may collect information about employees, travellers, approvers, finance team members, administrators, and other authorized users added to a corporate account. This may include name, employee code, designation, department, reporting manager, email address, mobile number, office location, travel eligibility, role permissions, approval authority, and travel policy category.

This information is used to manage user access, enable travel bookings, route approvals, apply company travel policies, generate reports, support expense management, and provide customer assistance. Corporate clients are responsible for obtaining any required consent from employees, travellers, or other individuals whose information is provided to TippyTrip.

For travel bookings, TippyTrip may collect traveller-specific information such as full name, age, gender where required, contact number, email address, government identification details, passport details, visa details, nationality, date of birth, frequent flyer number, meal preference, seat preference, special assistance requirements, emergency contact details, and other information required by airlines, hotels, transport providers, immigration authorities, or travel service providers.

Traveller information must be accurate and match official documents wherever required. Incorrect, incomplete, mismatched, or outdated traveller information may result in booking failure, denial of boarding, refusal of check-in, visa issues, cancellation, penalties, or additional charges. TippyTrip shall not be responsible for losses arising from incorrect information provided by users or corporate clients.

When a booking is searched, requested, approved, modified, cancelled, or completed through TippyTrip, we may collect booking-related information such as origin, destination, travel dates, hotel stay dates, route, fare, room category, passenger count, booking ID, ticket number, voucher details, cancellation status, refund status, travel class, service provider details, payment status, and special requests.

This information is used to process bookings, send confirmations, manage cancellations and refunds, provide customer support, generate invoices, maintain travel history, prepare reports, and assist corporate clients in tracking official travel. Booking information may also be used for analytics, fraud prevention, policy compliance, and service improvement.

If TippyTrip provides expense management or reimbursement support features, we may collect information such as expense claims, receipts, invoices, bills, travel purpose, project codes, cost centres, approval status, reimbursement status, payment references, comments, supporting documents, and audit records.

This information may be accessed by authorized corporate administrators, approvers, finance users, and support teams depending on the account settings. TippyTrip provides tools for managing expenses, but the corporate client remains responsible for approving, rejecting, reimbursing, auditing, and maintaining records of employee expenses according to its internal policies and applicable laws.

TippyTrip may collect payment and billing information when users or corporate clients make bookings, purchase services, settle invoices, use credit facilities, or subscribe to paid services. This may include billing name, billing address, GST details, invoice details, payment status, transaction reference, bank transfer details, card payment status, UPI status, credit limit, outstanding dues, refund details, and related financial records.

Payment processing may be handled by third-party payment gateways, banks, financial institutions, or payment service providers. TippyTrip does not intend to store sensitive payment credentials such as complete card numbers, CVV, net banking passwords, or payment authentication details unless permitted under applicable law and required for lawful business purposes.

When you access or use TippyTrip, we may automatically collect technical and usage information such as IP address, browser type, device type, operating system, application version, device identifiers, login time, pages visited, searches performed, links clicked, booking flow activity, error logs, session duration, location information, and other diagnostic data.

This information helps us improve platform performance, fix technical issues, personalize user experience, enhance security, detect suspicious activity, measure service usage, understand user behaviour, improve booking flows, and provide better travel management features.

TippyTrip may use cookies, pixels, tags, analytics tools, software development kits, and similar technologies to recognize users, remember preferences, maintain login sessions, improve platform performance, personalize content, analyze traffic, measure marketing effectiveness, and enhance security.

Users may disable cookies through browser settings, but some features of the platform may not function properly if cookies are disabled. For example, login sessions, saved preferences, booking flows, dashboard access, or personalized settings may be affected.

TippyTrip uses the collected information to provide, operate, maintain, improve, secure, and personalize its services. This includes creating corporate accounts, enabling user access, processing travel bookings, applying travel policies, routing approvals, managing expenses, generating invoices, processing payments, providing customer support, sending travel alerts, handling cancellations and refunds, resolving disputes, detecting fraud, and complying with legal obligations.

We may also use information to improve search results, recommend suitable travel options, generate corporate travel reports, track spending patterns, provide analytics to corporate clients, troubleshoot technical problems, improve service quality, and develop new features.

TippyTrip may use traveller and booking information to search availability, reserve seats or rooms, issue tickets or vouchers, process amendments, cancel bookings, request refunds, confirm check-ins, provide itinerary updates, and coordinate with travel service providers. This may require sharing information with airlines, hotels, cab operators, bus operators, railway providers, visa partners, insurance companies, travel aggregators, and other service providers.

Users understand that without sharing required travel information with such service providers, TippyTrip may not be able to complete or manage bookings.

TippyTrip may use corporate account information, employee information, booking history, approval data, expense data, and payment information to help corporate clients manage business travel. This may include applying travel policy rules, routing approvals to managers, preparing reports, tracking travel expenses, maintaining audit trails, managing cost centres, and supporting finance and HR teams.

Corporate clients may access information relating to their employees, travellers, bookings, expenses, invoices, and travel behaviour through dashboards and reports. Employees and travellers should understand that travel information related to official bookings may be visible to authorized representatives of their employer or corporate client.

Where a user accesses TippyTrip through a corporate account, TippyTrip may share or display user information, traveller information, booking details, approval records, expense records, invoices, receipts, cancellation details, refund status, and travel reports with the concerned corporate client and its authorized administrators, approvers, finance users, or representatives.

This sharing is necessary for corporate travel management, policy compliance, billing, reporting, reimbursement, audit, and internal administration. TippyTrip is not responsible for how a corporate client uses such information within its organization, provided such use is outside TippyTrip's control.

TippyTrip may share user and traveller information with third-party service providers where necessary to provide travel and related services. These service providers may include airlines, hotels, cab operators, bus operators, railway providers, travel aggregators, payment gateways, banks, insurance companies, visa service providers, customer support vendors, technology partners, cloud service providers, analytics providers, and communication service providers.

Such sharing may be necessary to confirm bookings, process payments, send notifications, issue invoices, provide support, handle cancellations, process refunds, verify documents, manage travel disruptions, or comply with legal requirements.

TippyTrip may disclose user information if required by law, court order, government authority, law enforcement agency, regulatory body, tax authority, immigration authority, airport authority, or legal process. We may also disclose information where necessary to protect the rights, property, safety, security, or interests of TippyTrip, corporate clients, users, travellers, service providers, or the public.

This may include disclosure for fraud prevention, investigation of misuse, enforcement of Terms and Conditions, recovery of dues, dispute resolution, cyber security protection, regulatory compliance, legal defence, or prevention of harm.

TippyTrip may use and share aggregated, anonymized, or statistical information that does not directly identify individual users. Such information may be used for business reports, industry insights, travel trend analysis, product development, service improvement, marketing, investor reporting, or corporate travel benchmarking.

For example, TippyTrip may analyze popular travel routes, average booking costs, booking lead times, hotel category preferences, travel policy compliance rates, cancellation trends, or expense patterns without identifying individual users.

TippyTrip may retain user information for as long as necessary to provide services, maintain corporate travel records, process bookings, manage invoices, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, conduct audits, and protect legitimate business interests.

Even after account closure, termination of services, deletion requests, or completion of bookings, certain information may be retained where required for tax, accounting, audit, legal, regulatory, fraud prevention, dispute resolution, or contractual purposes. Booking records, invoices, payment records, communication records, approval logs, and expense records may be retained for a reasonable period as required by business and legal obligations.

TippyTrip takes reasonable technical, administrative, and organizational measures to protect user information from unauthorized access, misuse, loss, alteration, disclosure, or destruction. These measures may include access controls, authentication systems, encryption where appropriate, secure servers, employee access restrictions, internal policies, monitoring tools, backups, and other reasonable safeguards.

However, no method of internet transmission, electronic storage, or digital communication is completely secure. Therefore, while TippyTrip makes reasonable efforts to protect information, it cannot guarantee absolute security. Users and corporate clients are responsible for keeping login credentials, passwords, OTPs, devices, and account access secure.

Users must not share passwords, OTPs, login credentials, payment authentication details, or confidential booking information with unauthorized persons. Corporate clients should ensure that only authorized employees and representatives have access to the corporate account and should remove access for employees who leave the organization or no longer require access.

Users should immediately inform TippyTrip if they suspect unauthorized access, misuse of account, incorrect booking activity, suspicious payment activity, or any security breach.

Users and corporate clients are responsible for ensuring that all personal information, company information, traveller details, GST details, billing information, employee records, travel documents, and payment details provided to TippyTrip are accurate, complete, current, and lawful.

TippyTrip shall not be responsible for booking failures, denied boarding, check-in refusal, incorrect invoices, tax issues, payment disputes, missed communications, refund delays, or other losses caused by inaccurate, incomplete, outdated, or incorrect information provided by users or corporate clients.

Subject to applicable law, users may request access to, correction of, updating of, or deletion of their personal information held by TippyTrip. Users may also request account closure, communication preference changes, or clarification regarding the processing of their information, by contacting us via our Help Center.

Such requests may be subject to identity verification, corporate authorization, technical limitations, legal requirements, contractual obligations, and retention obligations. Where a user is associated with a corporate account, certain requests may also require coordination with the corporate client.

By providing information to TippyTrip or using the platform, you consent to the collection, storage, processing, use, sharing, transfer, and disclosure of your information in accordance with this Privacy Policy. If you provide information on behalf of another traveller, employee, guest, or third party, you confirm that you have the authority and consent to provide such information.

You may withdraw consent where permitted by law. However, withdrawal of consent may affect TippyTrip's ability to provide services. For example, if traveller information cannot be shared with airlines or hotels, bookings may not be possible. Withdrawal of consent shall not affect processing already carried out before withdrawal or processing required for legal, contractual, tax, fraud prevention, dispute resolution, or legitimate business purposes.

TippyTrip may use user information to send promotional offers, travel deals, product updates, subscription offers, service recommendations, corporate travel insights, newsletters, and marketing communications. These communications may be based on user activity, company profile, travel history, search behaviour, service usage, or stated preferences.

Users may opt out of certain promotional communications where such option is provided. However, transactional, booking-related, payment-related, legal, security, service, and account communications may continue even after opting out of promotional messages.

TippyTrip may send travel-related alerts and notifications, including booking confirmations, ticket details, hotel vouchers, cancellation updates, refund updates, payment reminders, approval reminders, itinerary changes, schedule changes, service disruption alerts, and support messages.

Such communications are necessary for providing travel services and may be sent through email, SMS, WhatsApp, phone calls, push notifications, or in-app messages. Users are responsible for ensuring that their contact details are accurate and active.

Certain information may be visible to authorized users within a corporate account. For example, administrators, approvers, managers, finance users, or travel desk users may view employee travel requests, booking details, approval status, expense claims, invoices, and reports. This visibility is part of corporate travel management services.

Users should not submit information through TippyTrip that they do not wish to be visible to authorized corporate representatives where such visibility is required for travel approval, billing, audit, reporting, or reimbursement purposes.

TippyTrip may contain links to third-party websites, travel service providers, payment gateways, insurance providers, visa partners, logistics providers, advertisers, or other external platforms. This Privacy Policy does not apply to third-party websites or services.

TippyTrip is not responsible for the privacy practices, content, policies, data security, accuracy, or actions of third-party websites or service providers. Users are advised to review the privacy policies and terms of such third parties before sharing information with them.

Some travel bookings, cloud services, technology providers, customer support services, or travel service providers may involve processing or transfer of information outside the user's city, state, or country. For international travel bookings, traveller information may need to be shared with foreign airlines, hotels, immigration authorities, visa partners, insurance providers, or other international service providers.

Where information is transferred or processed outside India, TippyTrip will make reasonable efforts to ensure that such processing is carried out in accordance with applicable legal requirements. Users understand that data protection laws may vary between jurisdictions.

TippyTrip is primarily intended for business and corporate travel use. The platform is not intended for direct use by children below the age of eighteen years. However, where a booking is made for a minor traveller by a parent, guardian, employer, or authorized person, relevant traveller information may be collected only for the purpose of completing the booking or providing the travel service.

If TippyTrip becomes aware that information of a minor has been collected without proper authority or legal basis, it may take reasonable steps to delete or restrict such information.

TippyTrip may use user information to detect, prevent, investigate, and respond to fraud, fake bookings, unauthorized account access, payment misuse, false expense claims, forged documents, misuse of corporate accounts, cyber threats, policy violations, suspicious travel patterns, or unlawful activity.

This may include reviewing booking history, payment details, device information, login activity, communication records, expense documents, approval records, and other relevant information. TippyTrip may suspend accounts, cancel bookings, restrict services, report suspicious activity, or cooperate with authorities where necessary.

TippyTrip reserves the right to update, amend, modify, or replace this Privacy Policy at any time. Updated versions may be posted on the platform with a revised date. TippyTrip may notify users or corporate clients of significant changes through email, SMS, application notification, website notice, or other communication channels at its discretion.

Continued use of TippyTrip after changes are posted shall mean that you accept the revised Privacy Policy. Users and corporate clients are advised to review this Privacy Policy periodically.

If you have any questions, complaints, requests, or concerns regarding this Privacy Policy or the handling of your information, you may contact TippyTrip at the following details:

TippyTrip
[Insert Business Address]
Email: [Insert Email Address]
Phone: [Insert Contact Number]
Grievance Officer: [Insert Name, if applicable]

Users should provide sufficient details while raising a privacy request or grievance, including name, company name, contact information, booking ID if applicable, account details, description of the issue, and supporting documents where required. TippyTrip may require identity verification or corporate authorization before processing certain requests. You can also reach us via our Contact Us page or our Help Center.

By accessing, registering on, booking through, approving through, paying through, submitting expenses through, communicating through, or otherwise using TippyTrip, you confirm that you have read, understood, and agreed to this Privacy Policy. You consent to the collection, storage, processing, use, sharing, transfer, and disclosure of your information in accordance with this Privacy Policy and applicable laws.

If you are using TippyTrip on behalf of a corporate client or providing information of employees, travellers, guests, or third parties, you confirm that you have the necessary authority and consent to provide such information. Continued use of TippyTrip shall be treated as continuing acceptance of this Privacy Policy, including any updates or modifications made from time to time.